I still keep her voice message so I never forget feeling like total crap.
A few year ago, a private client (we’ll call her Linda) called in a panic. We’d recently done a sales strategy VIP session but her sales were getting worse – not better.
Talk about feeling like a fraud. She paid me a pretty penny. What in the &*%@ had I done?!
(If you’ve ever had that experience, remind me to tell you about a great book that addresses the impostor syndrome.)
Fast forward three years to November 2014.
Another client (we’ll call her Deb) crafted her sales strategy for one of her services at my true. event last Friday.
The very next day, a prospect called her and she figured “I have nothing to lose by asking the questions I crafted at true.”
Deb closed the deal. And she did it at a 50% higher rate than she’d been charging. Earning back triple her true. investment within 24 hours.
So what happened with Linda three years ago? You remember. The one I thought I had totally screwed over.
I asked her to record a sales call so I could hear where things were going wrong.
And my, oh my.
Within the first two minutes, the prospect told Linda that she wanted to hire her. So she assumed the sale was “hers to lose.”
That, my friend, is the kiss of death.
So I gave her further coaching and she closed a sale that same day. And three more the next day. In fact, she closed $16,000 worth of business within just a few days of our course correction.
What’s the difference between “yours to lose” and “nothing to lose?”
It’s never “yours to lose.” Because it’s not yours. You don’t have it yet. How could you lose something you don’t own?
Having “nothing to lose” is shoving Fear and Doubt aside. Asking the tough (and thoughtful) questions. And getting hired more often because of it.
For the record, I also keep Linda’s NEXT voice message telling me she closed her next sale. The joy in her voice is music to my ears.
Listening to the contrast between her two messages has gotten me through some very low times over the past few years.
They’re my reminders to always keep my clients’ best interests in mind. That I’m human. And that my sh*t works when my clients bust through their Fear and actually follow through.
I hope you keep a “win” file (voice, email, notes) to remind yourself that you’re pretty darn remarkable too. Especially during the times you feel like a fraud.
What do you have to lose?!
p.s. Got selling stories in addition to “losing?” Click to check out this old blog post on the topic. (Go ahead and have a giggle about my old hairstyle while you’re there.)
For this open Q&A session, we started off talking about the 4Ds of business model design with emphasis on defining who your ideal clients are and what you and your company do for them.
Then I fielded your questions about business model design, messaging, marketing and sales strategy. Watch the video below to catch what you missed.